TTELECOM ("TTELECOM," "we," "us," or "our") provides information and connection services related to cable TV and internet setup for home and business customers. This Privacy Policy explains what information we collect when you contact us or use this website, how it's used, and the choices you have.
Information we collect
We collect information you provide directly and limited technical information from your visit to this site.
Information you provide
- Contact details — name, phone number, email address, and service address, typically given when you call to check availability or request a new connection.
- Service preferences — the type of plan you're interested in (residential or business, internet, TV, or bundled), and details relevant to setting up service at your address.
- Account and billing information — if service is arranged, billing name, address, and payment details are collected as part of that setup process.
Information collected automatically
- Device and usage data — browser type, general device information, pages viewed, and referring pages, collected through standard web server logs.
- Approximate location — inferred from your IP address, used only to help estimate general service area, not precise location.
We do not require you to create an account or submit a web form to use this site. Most information is collected when you call our team directly.
How we use information
Information is used to:
- Check cable, TV, and internet availability at your address
- Recommend and quote residential or business plans
- Schedule installation and coordinate technician visits
- Provide ongoing account support, including plan changes, equipment issues, and address transfers
- Maintain records required for billing and service history
- Improve this website and understand general visitor trends
- Comply with legal obligations and enforce our terms
How information is shared
We do not sell your personal information. Information may be shared in the following limited circumstances:
| Who | Why |
|---|---|
| Installation & service technicians | To schedule and complete cable, TV, or internet setup at your address |
| Billing & payment processors | To process service charges and maintain account records |
| Service providers & vendors | Companies that support our operations, such as hosting or customer support tools, under confidentiality obligations |
| Legal & regulatory bodies | Where required by law, subpoena, or to protect rights, safety, or property |
| Business transfers | In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality terms |
Cookies & tracking
This site may use basic cookies and similar technologies to remember simple preferences and understand how the site is used. These are limited to functionality and analytics purposes — we do not use cookies to build advertising profiles.
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from calling to inquire about or set up service.
Phone calls & recordings
Because our service model is phone-first, calls to (888) 892-9581 may be recorded or monitored for quality assurance, training, and accurate order processing, where permitted by law. Where required, you will be notified of call recording at the start of the call.
Information shared during a call — including your address, plan preferences, and contact details — is handled under this Privacy Policy in the same way as information submitted online.
Data security
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service and billing records, resolving disputes, and complying with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Your choices & rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal and contractual exceptions
- Opt out of certain uses, such as marketing communications
- Withdraw consent where processing is based on consent
To exercise any of these choices, contact us using the details at the bottom of this page. We may need to verify your identity before completing a request.
Children's privacy
Our services are intended for individuals who are 18 years of age or older and able to enter into a service agreement. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete it.
State privacy rights (CA, VA, CO & others)
Residents of California, Virginia, Colorado, and other states with applicable privacy laws may have additional rights regarding their personal information, including the right to know what information is collected, the right to request deletion, and the right to non-discrimination for exercising these rights.
We do not sell personal information as defined under these laws. If you would like to exercise a state-specific privacy right, contact us using the details below and identify your state of residence so we can apply the correct process.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or how your information is handled, reach out using either option below.
TTELECOM Privacy Inquiries
Available for questions about data collection, use, and your privacy choices.